House of Hearing Inc. Privacy Policy
Effective Date: July 15, 2025
House of Hearing Inc. is dedicated to protecting the privacy and personal information of our patients. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website and interact with social media pages or use any of our hearing health services. House of Hearing Inc. is required to protect the privacy of your health information as per the Saskatchewan Health Information Protection Act (September 1, 2003).
- Information We Collect
We gather only the information necessary to deliver and improve our services:
- Contact Details: Your name, birth date, mailing address, phone number, email address, emergency contact, and referral source.
- Hearing & Medical History: Audiological case history, chart notes, hearing assessments, medical records, and other data essential for providing personalized audiology care.
- Device & Treatment Data: Hearing aid fitting specifications, device serial numbers, calibration settings, and records of ear-wax removal or other in-office procedures.
- Payment & Insurance: Credit card or other payment details, private insurance information, and, where applicable, coverage under Veterans Affairs Canada (VAC), Workers’ Compensation Boards (WCB), Non-Insured Health Benefits (NIHB), or Supplementary Health Benefits.
- Online Activity: Your IP address, browser type, and navigation patterns on our website, collected via cookies and similar technologies.
- Communications: If you email or message us on social media, we collect your username or email address and the content of your messages to respond to inquiries.
- Why We Collect Your Information
We use your information to:
- Deliver and enhance hearing assessments, hearing aid fittings, tinnitus management, custom hearing protection, and related services.
- Schedule, confirm, and manage appointments.
- Answer questions and follow up on your requests.
- Process payments and handle claims or billing.
- Meet legal, regulatory, or professional requirements.
- Share promotions, clinic updates, and educational materials—only if you’ve opted in.
- Obtaining Your Consent
Unless otherwise permitted or required by law, we obtain your consent—either explicitly (e.g., signed form) or implicitly (e.g., you provide information when booking an appointment)—before collecting, using, or disclosing your personal data.
- Sharing Your Information
We never sell or rent your personal details. We may disclose information to:
- Service Partners: Payment processors, software providers, hearing aid manufacturers, and suppliers of hearing protection or accessories.
- Insurance & Benefit Programs: VAC, WCB, NIHB, SHP, and similar third parties for claims processing.
- Legal Authorities: When required by law, court order, or to protect someone’s safety or our legal rights.
- Debt Collection: To facilitate recovery of overdue accounts.
- How We Protect Your Information
We employ robust safeguards—technical, physical, and administrative—to prevent unauthorized access, loss, or misuse, including:
- Secure storage of paper and electronic records.
- Encryption of sensitive data in transit and at rest.
- Ongoing privacy training for all staff.
- Accessing & Correcting Your Data
You have the right to review and update the personal information we hold about you. To make a request, please contact us (details below). We may ask for proof of identity before granting access.
- Data Retention
We keep your personal information only as long as needed to fulfill the purposes described here or as required by law and professional guidelines. When no longer needed, we securely delete or anonymize your records.
- Cookies & Analytics
Our website uses cookies and analytics tools to enhance your experience and monitor site performance. You can disable cookies in your browser settings, though some features may not work properly without them.
- External Links
Our site may link to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies before sharing personal data.
- Changes to This Policy
We may revise this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a new “Effective Date.”
- Contact Us
If you have questions, concerns, or requests regarding your personal information, please reach out:
House of Hearing
503 Main St.
Esterhazy, SK S0A 0X0
Phone: (306) 745-2117
Email: info@myhouseofhearing.ca
By using our website or services, you acknowledge that you have read and understand this Privacy Policy.
